MiSupport refers to our voice and chat based support services. MiSupport enables you to talk to your customers immediately, easily, at dramatically lower costs and on a 24/7 "always on" time schedule. Our professional agents are capable of emulating your corporate identity and culture. MiSupport makes a difference to your business by giving you a competitive advantage.
MiSupport (chat) is a support service that enables Mi to provide after sales customer support, support for proactive sales and escorted browsing on our customers website. MiSupport (chat) makes a difference to your business by giving your visitors/customers a good online experience and support, and strengthening your web presence. Our extensive training produces professional agents whose typing skills are quick and whose written content is accurate, concise and focused on the customer inquiry or proactive selling/escorted browsing endeavor. MiSupport would enable you to give your customers the service they deserve with a real person, immediate answers and accurate information. MiSupport (chat) uses a chat based contact center solution as the enabling technology.
MiSupport (voice) allows Mi to provide customer support and sales support for our customers products and services. We are equipped to handle both inbound and outbound calls. We use the Voice over Internet Protocol (VoIP). We use a packaged call centre suite comprising of modular hardware and software components e.g. a call management system with automated call logging, recording and reporting capabilities. The help desk personnel are selected on the basis of domain understanding, excellent spoken english skills, customer support and relationship building skills, and experience in the industry.